Create a Cart for a Customer

RabbitPay lets merchants create a cart for a customer in two ways:

• Create a new cart directly using the customer’s mobile number.
• Restore a cart from an existing abandoned checkout.

This is useful when a customer contacts your support team and needs help completing their purchase.

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Option 1: Create a New Cart Using a Mobile Number

You can create a new cart directly from the Abandoned Cart page.

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Step 1: Open Abandoned Cart

1. Log in to your RabbitPay Dashboard.
2. Select Abandoned Cart from the left navigation.
3. Click Create cart in the top-right corner.

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Step 2: Enter the Customer’s Mobile Number

The Create cart dialog will appear.

1. Enter the customer’s mobile number.
2. Click Continue.

RabbitPay uses the mobile number to retrieve available customer information, including saved addresses and any in-progress checkout.

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Create New Cart

After entering the customer’s mobile number, RabbitPay opens the Create New Cart page. This page allows the merchant to build and configure the customer’s order before placing it.

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Add Products

Use the Search for products field to find and add products to the cart. Once a product is added, you can review:

• Product name
• Price
• Quantity
• Total amount

You can also increase or decrease the product quantity or remove a product from the cart.

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Checkout Details

The Checkout Details section shows the products currently added to the cart. You can review the order total before saving or placing the order. You can also add a note for the order using the note field.

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Customer Details

The Customer details section displays the customer’s available information, including:

• Customer name
• Mobile number
• Email address
• Number of saved addresses

RabbitPay retrieves this information using the customer’s mobile number.

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Shipping Address

The merchant can select the customer’s available shipping address. If the customer has multiple saved addresses, select the appropriate address for the order. You can also:

• Edit an existing address.
• Add New Address if the required address is not already saved.

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Coupon Code

Merchants can apply a discount to the cart using the Coupon code field.

1. Enter the customer’s coupon code.
2. Click Apply.
3. The applicable discount is reflected in the order total.

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Shipping Price

Merchants can configure the shipping charge for the order. Enter a shipping amount in the Shipping price field. You can also leave the field blank to use the shipping rate selected by Shopify for the customer’s shipping address.

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Save or Place the Order

After reviewing the cart details, customer information, shipping address, and pricing:

• Select Save Cart to save the cart for later.
• Select Place Order to proceed with the order.

RabbitPay confirms when the cart has been successfully restored or created.

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Option 2: Create a Cart from an Existing Abandoned Checkout

If the customer already has an abandoned checkout, you can create a cart directly from that checkout.

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Step 1: Open the Abandoned Checkout

1. Go to Abandoned Cart.
2. Find the customer’s abandoned checkout.
3. Click the checkout to open its details.

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Step 2: Select Create Cart

The checkout details panel displays the customer’s information, products, and checkout total. Click Create cart. RabbitPay restores the available checkout information and opens the Create New Cart page. You can then review or modify the cart before saving or placing the order.

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What Can Merchants Configure?

When creating a cart, merchants can manage the main order details from a single page:

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Why Use Create Cart?

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Result

RabbitPay gives merchants a complete support-assisted ordering flow: Abandoned Cart → Create cart → Customer mobile number → Create New Cart or Abandoned Cart → Open abandoned checkout → Create cart → Create New Cart From the Create New Cart page, merchants can review and configure the order before saving the cart or placing the order.