General
What is RabbitPay?
What is RabbitPay?
RabbitPay is a 1-Click Checkout platform built for Shopify merchants in India. It replaces the multi-step Shopify checkout with a single OTP-verified tap, supports partial payments and COD, and reduces RTO through built-in risk scoring.
How is RabbitPay different from Shopify's native checkout?
How is RabbitPay different from Shopify's native checkout?
Shopify’s checkout is generic and multi-step. RabbitPay is India-first — UPI native, WhatsApp OTP, address auto-fill from phone, and COD/partial payment rules that Shopify doesn’t ship out of the box.
Does RabbitPay work with Shopify Plus?
Does RabbitPay work with Shopify Plus?
Yes. RabbitPay is compatible with Basic, Shopify, Advanced, and Plus plans. Plus stores can additionally use Shopify Functions to hook into the flow.
Pricing & billing
How is RabbitPay priced?
How is RabbitPay priced?
RabbitPay charges a flat fee per successful order plus payment processing. See rabbitpay.ai/pricing for the current tiers. There are no setup fees.
When do I get paid out?
When do I get paid out?
Prepaid orders are settled T+1 to your linked bank account. COD is settled after courier remittance, typically T+7 to T+10.
Do you charge for failed orders?
Do you charge for failed orders?
No. You only pay for successful transactions.
Technical
Can I use RabbitPay with a headless storefront?
Can I use RabbitPay with a headless storefront?
Yes. Use the JavaScript SDK with the REST API. RabbitPay does not require Shopify’s storefront — only its Admin API for order creation.
How do I test without processing real payments?
How do I test without processing real payments?
Use
sk_test_... keys. Test cards, test UPI IDs, and OTP 123456 are documented in the Quick Start.How long are webhook signing secrets valid?
How long are webhook signing secrets valid?
Indefinitely, until you rotate them. Rotate immediately if you suspect exposure.
Does RabbitPay store card details?
Does RabbitPay store card details?
RabbitPay is PCI DSS Level 1 compliant. Cards are tokenized via our acquiring partners — raw PAN never touches your servers or ours.
COD & partial payments
Can I disable COD for specific pincodes?
Can I disable COD for specific pincodes?
Yes. Create a COD rule with a pincode condition and action
disable_cod.What happens if the shopper refuses delivery on a partial order?
What happens if the shopper refuses delivery on a partial order?
The prepaid amount is automatically refunded to the shopper’s source once the courier marks the shipment RTO. The COD balance is never captured.
Can I offer partial payments only for high-value carts?
Can I offer partial payments only for high-value carts?
Yes — use
conditions.cart_value_min when creating the partial payment rule.Support
How do I contact support?
How do I contact support?
Email support@rabbitpay.ai or open a ticket from the Dashboard. Enterprise plans include a dedicated Slack channel.
Where do I report a security issue?
Where do I report a security issue?
Please email security@rabbitpay.ai. We run a responsible disclosure program with rewards up to ₹5,00,000.