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Cash on Delivery remains the dominant payment method in India — but it also drives RTO (Return to Origin) rates as high as 30–40%. RabbitPay’s COD Management suite gives you the tools to keep COD available without eating margin.

What’s included

OTP verification

Every COD order requires a mobile OTP before creation, filtering junk orders.

Risk scoring

Shoppers are scored 0–100 based on history, device, and pincode. Block or downgrade high-risk sessions automatically.

COD rules engine

Disable COD by cart value, SKU, pincode, or shopper cohort.

Reconciliation

Match courier remittances to orders and flag shortfalls automatically.

Create a COD rule

Risk scoring API

Call the risk API server-side before rendering payment options if you want custom UI treatment.

Reconciliation report

Download monthly reconciliation reports from the dashboard or via API.
The report matches each COD order to a courier remittance and flags:
  • Short remit — courier remitted less than the COD amount
  • Missing remit — COD amount never remitted
  • Duplicate remit — same order remitted twice
Enable the Auto-dispute setting in the dashboard to file shortfalls with your logistics provider automatically.