> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rabbitpay.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Answers to the most common questions about RabbitPay.

## General

<AccordionGroup>
  <Accordion title="What is RabbitPay?">
    RabbitPay is a 1-Click Checkout platform built for Shopify merchants in India. It replaces the multi-step Shopify checkout with a single OTP-verified tap, supports partial payments and COD, and reduces RTO through built-in risk scoring.
  </Accordion>

  <Accordion title="How is RabbitPay different from Shopify's native checkout?">
    Shopify's checkout is generic and multi-step. RabbitPay is India-first — UPI native, WhatsApp OTP, address auto-fill from phone, and COD/partial payment rules that Shopify doesn't ship out of the box.
  </Accordion>

  <Accordion title="Does RabbitPay work with Shopify Plus?">
    Yes. RabbitPay is compatible with Basic, Shopify, Advanced, and Plus plans. Plus stores can additionally use Shopify Functions to hook into the flow.
  </Accordion>
</AccordionGroup>

## Pricing & billing

<AccordionGroup>
  <Accordion title="How is RabbitPay priced?">
    RabbitPay charges a flat fee per successful order plus payment processing. See [rabbitpay.ai/pricing](https://rabbitpay.ai/pricing) for the current tiers. There are no setup fees.
  </Accordion>

  <Accordion title="When do I get paid out?">
    Prepaid orders are settled **T+1** to your linked bank account. COD is settled after courier remittance, typically **T+7 to T+10**.
  </Accordion>

  <Accordion title="Do you charge for failed orders?">
    No. You only pay for successful transactions.
  </Accordion>
</AccordionGroup>

## Technical

<AccordionGroup>
  <Accordion title="Can I use RabbitPay with a headless storefront?">
    Yes. Use the [JavaScript SDK](/api/sdks) with the REST API. RabbitPay does not require Shopify's storefront — only its Admin API for order creation.
  </Accordion>

  <Accordion title="How do I test without processing real payments?">
    Use `sk_test_...` keys. Test cards, test UPI IDs, and OTP `123456` are documented in the [Quick Start](/getting-started/quick-start).
  </Accordion>

  <Accordion title="How long are webhook signing secrets valid?">
    Indefinitely, until you rotate them. Rotate immediately if you suspect exposure.
  </Accordion>

  <Accordion title="Does RabbitPay store card details?">
    RabbitPay is PCI DSS Level 1 compliant. Cards are tokenized via our acquiring partners — raw PAN never touches your servers or ours.
  </Accordion>
</AccordionGroup>

## COD & partial payments

<AccordionGroup>
  <Accordion title="Can I disable COD for specific pincodes?">
    Yes. Create a [COD rule](/integrations/cod-management) with a pincode condition and action `disable_cod`.
  </Accordion>

  <Accordion title="What happens if the shopper refuses delivery on a partial order?">
    The prepaid amount is automatically refunded to the shopper's source once the courier marks the shipment RTO. The COD balance is never captured.
  </Accordion>

  <Accordion title="Can I offer partial payments only for high-value carts?">
    Yes — use `conditions.cart_value_min` when creating the partial payment rule.
  </Accordion>
</AccordionGroup>

## Support

<AccordionGroup>
  <Accordion title="How do I contact support?">
    Email [support@rabbitpay.ai](mailto:support@rabbitpay.ai) or open a ticket from the Dashboard. Enterprise plans include a dedicated Slack channel.
  </Accordion>

  <Accordion title="Where do I report a security issue?">
    Please email [security@rabbitpay.ai](mailto:security@rabbitpay.ai). We run a responsible disclosure program with rewards up to ₹5,00,000.
  </Accordion>
</AccordionGroup>